Online Store Return & refunds policy
EJOY Australia will provide a refund in agreement with the Competition and Consumer Act 2010 (the “Act”) namely, if the goods you purchased:
- Are not of merchantable quality.
- Are not fit for its purpose.
- Do not match the sample.
This includes product damaged in transit or dead-on arrival.
Please contact us immediately if the above occurs and provide EJOY Australia with:
- Proof of purchase by producing the original Tax Invoice. Your Tax Invoice will be provided on despatch from our warehouse.
- To qualify to return an item under this Policy, Products must be in their original packaging, along with all included manuals, accessories, bonus offer and must not be damaged in any way by You during the time the Product is in Your possession. The Product is deemed to be in Your possession until the Product is received by Us pursuant to this Policy.
- Suitable ID to identify you as the original purchaser; and
- Details of the fault or issue with the product and that the fault or issue was not caused by you.
- EJOY Australia can only give you a refund for your purchase using your original payment method A refund can be done only Mondays to Fridays. Online refunds may take up to 10 business days to occur.
Change of Mind will not constitute a reason for return and refund.
Subject to the Act non-returnable Items include, but are not limited to:
Non-Returnable items
- Consumable items (such as batteries)
- Items that are severely damaged or abused
- Where the unique product serial number has been obscured, defaced, removed or does not match records of stock carried at Ejoy Australia.
- Items that are missing accessories, such as remote controls, cords, and cables
- Etched or otherwise personalised items.
- Opened computer software, movies, music, and video games.
If a Product is damaged on delivery, then you should refuse to take receipt of that Product and notify us immediately.
You must also return any Bonus Offers included with your original purchase in an “as new” order with all original packaging and manuals enclosed to receive a full refund. If the Bonus Offer is a Non-Returnable Item, the value of the Bonus Offer will be subtracted from the purchase price of the item being returned and you will be refunded the difference.
Warranties and Replacements
- Standard warranty on audio visual, white goods, and home appliance products is 12 months. However individual products may have varying warranties dependant on use, e.g. commercial or residential use. Warranties and replacements will be honoured as per the manufacturer’s policy.
- Warranties only cover faulty items. Damage, liquid ingress, or thefts are not covered under warranty.
Change of Mind
No Change of mind
Consumer Guarantees
Under the Australian Consumer Law, you have guaranteed legal rights for goods and services you purchase. These are called consumer guarantees.
All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
There are nine consumer guarantees that apply to goods you purchase:
- Acceptable quality.
- Fit for a particular purpose.
- Match description
- Match the sample or demonstration model!
- Express warranties will be honoured.
- Spare parts and repair facilities will be available for a reasonable time after purchase.
- Title to the goods
- Undisturbed possession of the goods
- No undisclosed securities on the goods
All marketplace products are covered by our MyDeal Refund Guarantee
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