Returns Policy
If for some reason you purchased one of our products and its not exactly what you were after. You may return new, unopened items within 30 days of delivery for a full refund on the purchase price. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item.)
If you request a refund due to changing your mind, there will be a $25.00AUD restocking fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please include your shipping number/ packing slip so we know its your order. Otherwise no refund can be given
Damaged or Faulty Products
If there is a problem with any of the items received for your order then the The Bearded Chap Customer Support team is available to help you.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you have received an item that is incorrect, damaged or faulty please contact us as soon as possible from the time the delivery was made. The Bearded Chap will require evidence of the issue and may require you to return the item for assessment.
Shipping
We can ship to virtually any address in the world to make sure your beard is well maintained!
If you spend $85 AUD or more within Australia, you will receive free shipping.
If you spend $135 AUD or more for international orders, you will received free shipping.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg.
All marketplace products are covered by our MyDeal Refund Guarantee
Learn More
