This versatile self-cleaning system combines advanced robotics, intuitive features, and powerful performance to deliver an unparalleled cleaning experience. The Narwal Freo is equipped with revolutionary DirtSense technology, allowing it to assess the level of dirt and grime in your room and adjust its cleaning cycle accordingly. Whether you need a quick touch-up or a deep clean, the Freo adapts to your needs, ensuring optimal results every time. The Narwal Freo intelligently identifies the type of flooring in your home, adjusting its downward force and mop humidity to provide the perfect clean for each surface. Whether you have hardwood, tile, or carpet, the Freo delivers a tailored cleaning experience while protecting your floors from damage.
We have recently updated our Change of Mind policy, please refer to the Warranty & Returns section for details.
Detailed Specifications
Change of Mind
We allow change of mind returns if your product is in ‘new’ condition. It must be unopened, undamaged, and unused and returned to us within 30 days of the product being delivered to you. You will be responsible for the cost of returning the item. Once the item has been received and assessed by our warehouse, we will proceed to refund the amount of the product, less the cost of returning the item.
Exclusions to our change of mind policy
We do not allow change of mind returns on all products. Excluded products include:
Products which are on promotion (indicated by a ‘Sale’ or ‘Limited Time Deal’ badge) are also ineligible for change of mind returns.
We may also refuse change of mind returns at our discretion where your request does not meet our Fair Use standards. These include where:
Damaged or faulty items
If your product is damaged, faulty, not as described or has other issues, please contact us and we will assist you in resolving your issues. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.