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Our general estimated delivery timeframe is 7~14 Business Days and products are shipped from our local and international warehouses.
Unfortunately for bulky items (more than 4kg), we're unable to deliver to the following postcodes and areas -
State Postcode Suburb
SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER
WA 6740 MITCHELL PLATEAU
WA 6740 OOMBULGURRI
WA 6740 KALUMBURU
WA 6740 PRINCE REGENT RIVER
WA 6740 WYNDHAM
WA 6743 WARMUN
WA 6743 CAMBRIDGE GULF
WA 6743 LAKE ARGYLE
WA 6743 DURACK
WA 6743 GIBB
WA 6743 KUNUNURRA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY
State Postcode
NT 0800-0999
NSW 2641,2717, 2831, 2898, 2899
QLD 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD 4806-4899, 4900-4999, 9960-9999
SA 5701
WA 6055
TAS 7151
WA 6215-6699
WA 6700-6799
Damaged item received and Product issues
We make it simple and easy, if there is any problem with your product, all that is required are photos or a short video demonstrating the product fault and once we confirm the issue, we will replace the item or refund the amount to your original method of payment. That simple!
We provide warranty from 6 months to 1 Year dependent on the product.
Please inspect your order upon receival and contact us immediately if the item is defective, damaged or if you receive the incorrect item, so that we can evaluate the issue and make it right for you as soon as possible.
Change of mind for the item
The item must meet the following conditions before a return can be considered:
*Item is unused, brand new in original packaging
*All tags and accessories present
*Item must be in a re-sellable condition
*15% restocking fee and our Initial shipping cost from the free shipping we provided is deductible from refund
*The buyer assumes the cost of returning the item.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Exchanges
Unfortunately we are unable to provide exchanges.
Estimated Delivery Time Frame: 6-15 business days
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