Menora Console
Change of mind
At OneWorld Collection it is important to us you love your purchase. If you change your mind within 14 days of your purchase and the item is in *original condition, we will exchange or refund.
Transportation costs associated with change of mind will be at the expense of the customer. Items outside of 14 days will be at the discretion of OneWorld Collection.
*original condition is in original packaging or repackaged as new. OneWorld will assess items outside of these guidelines on an individual basis
Unpacked or rewrapped will attract a 20% restocking fee.
OneWorld warrants all products for 12 months from the date of receiving the item. Some products may attract a longer warranty either as noted on the product page or unless outlined by the consumer guarantee under the Australian Consumer Law.
Some OneWorld products have warranties not excluded by Australian Consumer Law. Please note, due our extensive handmade product range, we have large variations in the composition and fragility amongst our items.
Unfortunately, things may go wrong from time to time. If you find an item is faulty, we will replace or repair the item. If a repair or replacement cannot be achieved, a refund can be provided. Claims must be made within the warranty period and proof of purchase retained.
To make a warranty claim please contact us to arrange a repair, replacement or refund.
Approved refunds can only be processed to the original purchaser and via the original payment method used to place the order.
Refunds will be processed within 48hrs online
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