









Overview
Ergonomic Design Memory Foam Travel Neck Pillow Are you always sitting at your desk? Are you traveling a lot? Are you tired of all of those neck pains and soreness? Embrace the comfort and utility of our amazing travel pillow, make traveling comfortable and easy. A must-have travel accessory, this memory foam pillow will completely transform the way you travel!
Feature
Adjustable String Closure
Slow Rebound Memory Foam
Breathable and Washable Cover
Side Storage Pocket for phones
Space-saving Storage
Specification
Materials: memory foam, velvet
Size: 28*26*14cm
Weight: 315g
Colour:Navy blue
Package Content
1 x Travel Pillow
1 x Sleep Mask
1 set of earplugs
1 x Storage Bag
Buyer Beware
1.The inner core of this travel pillow can't be exposed to the sun.
2.The inner core of the neck pillow doesn't need to be cleaned and can’t be stirred in a washing machine. 3.The inner core of the pillow can be placed in a ventilated place.
1. Warranty Policy
We offer a 12-month manufacturer's warranty from the original purchase date against defects in materials and workmanship.
Coverage Includes:
Manufacturing flaws
Material defects
Functional failures under normal use
Exclusions:
Damage from misuse, accidents, or unauthorized modifications
Wear and tear from improper maintenance
Non-compliance with product instructions
Warranty Claims Process:
Contact our Customer Service Team with:
Order number/proof of purchase
Detailed defect description + photos/video
We may require product return for assessment
Valid claims will receive (at our discretion):
Repair | Replacement | Refund
Note: This warranty supplements your statutory rights under Australian Consumer Law.
2. Returns Policy (Change of Mind)
Eligibility Requirements:
Request must be made within 30 days of delivery
Product must be:
Unused/unopened
In original packaging with all accessories
Resalable condition
Process:
Contact us for Return Authorization (RA) number
Securely repackage with RA number visible
Return to specified address using tracked shipping
Refund issued within 5 business days of receipt
Customer Responsibilities:
All return shipping costs
Risk of transit damage/loss
Non-Returnable Items:
Customized/special order products
Hygiene-sensitive items (unless faulty)
3. Faulty/Damaged Goods
Items arriving damaged or defective are covered under our Warranty Policy - contact us immediately for resolution.
Australian Consumer Law:
Our policies operate in addition to your statutory rights for guarantees regarding acceptable quality and fit-for-purpose products.
Key Features:
ACCC Compliance - Explicitly references statutory rights
Clear timelines and condition requirements
Step-by-step processes for both warranty and returns
Cost responsibilities defined
Modern provisions for digital evidence (photos/video)
Great quality and really comfortable.
May 29, 2023