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Enhance your outdoor cooking adventures with the Masterbuilt Portable Charcoal Grill, designed to deliver the rich flavors of charcoal grilling in a compact, travel-friendly package.
Masterbuilt is dedicated to crafting innovative and reliable outdoor cooking equipment. With a focus on quality craftsmanship and user-friendly designs, Masterbuilt products enhance the grilling experience, bringing people together through the joy of outdoor cooking.
Processing Times Orders are processed within 1-2 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Methods and Costs We offer the following shipping options:
Sydney, Melbourne, and Brisbane Metro Areas: For items that are in stock, delivery typically takes 3 to 7 business days.
All Other Areas: Delivery can take anywhere between 7 to 14 business days, depending on your location.
Shipping costs vary based on your location and the shipping method selected at checkout.
International Shipping We currently do NOT ship to select international locations.
Order Tracking Once your order is shipped, you will receive a tracking number via email. Use this number to monitor your shipment’s progress.
Lost or Delayed Shipments If your shipment is lost or delayed, contact us. We will work with the shipping carrier to resolve the issue.
Undeliverable Packages If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange reshipment. Additional shipping fees may apply.
Contact Us For shipping inquiries, please contact us.
Returns We accept returns within 14 days of delivery for items in their original condition, including packaging and tags. To initiate a return, contact us with your order number in the title of the email and reason for the return in the body with all of your contact details.
Refunds Once we receive and inspect your return, we will notify you of the refund approval status. Approval status is at our discretion. Approved refunds will be processed to your original payment method within 7-10 business days. Shipping fees are non-refundable.
Exchanges We offer exchanges for items of the same value. Contact us to request an exchange.
Non-Returnable Items The following items are strictly non-returnable:
Gift cards.
Clearance or final sale items.
Custom or personalised products.
Discount coupons used.
Damaged or Defective Items If your order arrives damaged or defective, please contact us within 24-48 hours of delivery. Include photos of the damage or defect for faster processing.
Cancellation Policy Once an order is received it cannot be cancelled as orders are processed immediately.
Warranty All products sold by OutdoorHub Australia (Creative Equipment Brands Pty Ltd) are covered under the respective manufacturer's warranty. The terms and conditions of the warranty are set by the manufacturer and may vary depending on the product. Customers are encouraged to review the manufacturer's warranty documentation included with their product for specific details. If you have any warranty-related queries, please contact us.
Contact Us For refund-related questions, please contact us.
Estimated Delivery Time Frame: 7-14 business days
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