Shipping Details
How much is Shipping?
Shipping is Free
How do you ship items?
All orders are delivered via Startrack Standard or Premium
How long will it take before my order ships?
Your order will be dispatched depending on the shipping you chose. We aim to deliver faster than this, so you may receive your product sooner. Please keep in mind that we do not process orders on weekends or public holidays.
Can I pick up my order?
No, pick-up is not available for orders.
Is tracking available for my order?
Yes, all orders are shipped with a tracking number. All items require a signature for delivery.
What are your delivery times?
Deliveries are made Monday to Friday, 8am - 5pm.
Please note that we cannot schedule deliveries with Startrack drivers, as we cannot control freight once it has left our premises.
Can I request an Authority To Leave (ATL)?
All orders require a signature for delivery, so we will not accept any Authority To Leave consignments without a signature.
What happens if I'm not home?
If you are not home at the time of delivery, your item will be taken to a local Australia Post Office, or local Startrack depot. Usually a card will be left to notify you. Should a card or notification not be left, your tracking details on the Startrack website will show that the item has been held (awaiting pickup by you). Please make sure you take valid identification when you go to collect. Your item will remain at the held location for up to 7 business days, after which it will be returned to us. A redelivery fee will apply without exception.
