Live It Whelk Hand-Tufted Viscose and Wool Traditional Rug- 160x240cm - Dusty Rose

Change of mind returns.

We have a 30-day return policy, which means you have until 30 days after your order has been delivered to request a return.

 
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original unopened packaging. You’ll also need your receipt or proof of purchase. 
 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note that for change of mind returns, shipping costs are at your own expense.

Damaged or faulty product returns.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and

• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Please inspect your order upon delivery and contact us immediately, if the item is defective, damaged or if you have received the wrong item.

We will evaluate the issue and/or request further information before providing you with next steps. This may include us sending replacement parts and/or sending a full product replacement.

To be eligible for a return, your item must be in the same condition that it was delivered in, unassembled, unused, and still in its original packaging. You’ll also need your receipt or proof of purchase. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that any product returned to us must be transported in its protective outer packaging and in a way that protects the contents against the usual risk associated with transportation. Couriers will not accept any loose products. 

Exceptions / non-returnable items 
Unfortunately, we cannot accept change of mind returns on sale or clearance items, or gift cards.

How long do I have to return a product?

For change of mind returns, you have 30 days from when the order was delivered.

If you’d like to make a claim under warranty, please read our warranty policy here. 

Refunds 
We will notify you once we’ve received and inspected your accepted return, and let you know whether the refund was approved. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

Shop with peace of mind

All marketplace products are covered by our MyDeal Refund Guarantee Learn More