RETURNS
Refunds, returns, and exchanges
We want you to be happy! If for any reason you are not satisfied with your purchase and wish to return it, we will accept returns up to 14 days after delivery. However, you must notify us in writing via email within 24 hours of receiving your goods.
Here at BLISS, we happily accept returns due to change of mind. The item(s) MUST be in their original packaging, unused and in re-sellable condition.
Return shipping will be at your expense. In these cases, we will refund the value of the goods returned but will not refund the value of shipping paid.
Once returns are received and accepted (in re-sellable condition), refunds are then processed and can be seen in your account within 5 business days depending on your payment method. We will notify you once this has been completed via email.
We will address each situation on a case-by-case basis, but we will always try our best to work towards a satisfactory solution.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.
If an order has already been dispatched, please refer to our refund policy.
Warranty Returns
Bliss Gifts & Homewares will happily honour any valid warranty claims, provided a claim is submitted within 7 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Bliss Gifts & Homewares to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
Items Damaged in transit
We aim to prevent damages in transit and we have strict wrapping procedures, however, it can sometimes occur.
Any deliveries received damaged/faulty must be reported to Bliss Gifts & Homewares within 24hrs of the receipt of your parcel.
Due to strict insurance policies within our courier partners & individual suppliers T&C's, we have a small window period to report any incidentals.
ONE SINGLE CLEAR IMAGE (not a collage) that includes the following:
- The damage/fault to your item(s)
- The packaging (box, bubble wrap, newspaper etc)
- The shipping label clearly showing your reference number (this does not have to be close up, so long as it can be zoomed in on and read)
The above MUST be all included on ONE picture. This is to ensure the integrity of the claim and so the damaged items can be matched to the description we load for your parcel. Below is an example image for reference.
We will also require the following:
- Your order number and details
- Additional close-up picture(s) of the damage/fault
- A picture of the packaging to prove that the item was adequately wrapped/protected
- The name of the person who packed your order - their name will be located on the handwritten note that should have been included with your order.
It is very important that we receive these images and information as soon as possible as we only have 7 business days to make this claim to ensure your reimbursement/replacement.
Once your email has been reviewed, we will contact you to discuss the outcome and solution moving forward for your claim.
Until advised please do not dispose of broken items or packaging as they may be required for further investigation.
All marketplace products are covered by our MyDeal Refund Guarantee
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