Shipping Details
Our free shipping policy is applicable should your total purchase be over A$79. All prices of our products listed on the website are in Australian Dollars and freight costs are payable in addition to the product price.
To avoid any potential delays and confusion, the shipping charges may vary depending on the size and weight as well as the location of your provided address.
Our aim is to process orders as quickly as possible and most orders will leave our warehouse within 1-2 business days. Orders placed on the weekend or Public Holidays (i.e. Christmas, Easter, etc.) will be dispatched the next business day, please be reminded that slight delays are expected for your delivery of the products around this period. Your order will be delivered on Weekdays only from Monday to Friday and generally only during business hours 9 am-6 pm. Please note: not all requests will be able to be made, however, we will attempt to ensure we provide the best service we can.
Xpetisland offers delivery service to all metro and regional locations over Australia within an acceptable and reasonable range. We do not deliver internationally at this stage. Standard orders will take between 2 - 5 business days to arrive, depending on your destination and shipping method.
In the unfortunate circumstance where the stock is limited, please allow us more time to process your order. Also, in the case of other incidents (i.e. border restrictions and pandemic lockdowns), further delays are also expected in our delivery of products to you.
There may be more than one shipment being our stocks are stored at various locations depending on the products that you purchased from us.
Additionally, please note that we are unable to deliver to the PO box. Xpetisland uses courier services to ship your order and therefore you must provide a street address as PO boxes are unable to be delivered. As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered.
You will receive a confirmation email once your order has been received and another one with tracking information once your order has been shipped.