Warranty Policy
Every jewellery sent to you will come with a Vayo certification card. Vayo provides 12 month warranty on every jewellery purchased. We will repair or replace any jewellery which has a manufacturing fault except normal wear and tear.
Every Jewellery go through Vayo’s stringent quality checks before shipping to you, we take every possible effort to ensure you get product in perfect condition. However due to unforeseen circumstances and in any event during transit any item gets damaged or not in the condition that you bought, please contact us us for return or refund.
We do not provide warranty on altered, misused or general wear and tear items. Items cannot be exchanged, returned or refunded outside the warranty period.
Returns Policy
Vayo provides 14 day piece of mind for the customers. No questions asked, if the purchased item does not meet your expectations, Vayo will refund 100% of your purchase price. We believe returns should be easier and seamless so we will not ask any questions.
Vayo will accept returns in most cases, but cannot accept any returns or exchange if the jewellery is worn, different from its original form due to hygiene issues. Should you wish to return any item, please pack the item in the Vayo Box that comes with your jewellery including all the accessories and any free gifts that came with your purchase.
All marketplace products are covered by our MyDeal Refund Guarantee
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