Shipping Times
We ship all orders from our Sydney warehouse within 48 hours (usually 24 hours) on business days. Here's how long it usually takes to get to you:
Major cities (like Sydney, Melbourne, Brisbane): 2-3 business days
Other cities and towns: 2-5 business days
Country areas: 5-6 business days
Returns
We want you to be happy with your Zhang Xiao Quan purchase. If you have any problems, we're here to help!
Here's how it works:
Changed your mind? You can return unused items in their original packaging within 30 days for a refund (excluding postage costs).
Damaged item? We'll send you a new one or give you a full refund. No worries!
Something wrong with your item? Let us know, and we'll figure out the best way to fix it – maybe a replacement, a refund, or something else.
Warranty:
All Zhang Xiao Quan products come with a 1-year supplier warranty.
We want you to love your Zhang Xiao Quan cookware!
Estimated Delivery Time Frame: 3-5 business days
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