Jollybaby Baby Sensory Pull String Toy Whale

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us first.

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Shipping fee

1. Shipping costs are non-refundable, and return shipping costs are the responsibility of the customer, unless the item is faulty or damaged.

2. If the product is faulty or damaged during shipping process, no need to return, and we will provide full refund for purchased value.

 Situation

Return

Shipping Cost

Return Shipping cost

Change your mind

Yes

(New Condition in the original package)

Non-refundable Customer responsibility

Faulty Product

Acceptable if the package opened

Refundable No needed for return

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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