Refund & Returns Policy
We do not offer refunds or replacements for change of mind. However, you are entitled to a refund or exchange if an item has a major issue, such as:
A defect or fault that would have impacted your purchase decision if known in advance.
The item is unsafe.
The item is significantly different from its description or sample.
The item does not perform as described or expected and cannot be easily fixed.
If the issue is not major, we will repair the item within a reasonable time. If this is not possible, you may choose a refund or replacement. Alternatively, you can keep the item, and we will provide compensation for any reduction in value.
Return Eligibility
To be eligible for a return:
The item must be in its original condition, unused, with tags attached, and in its original packaging.
Proof of purchase is required.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if your item is:
We will assess the issue and provide a solution.
Non-Returnable Items
We do not accept returns for:
Custom-made or personalized items
Sale items or gift cards
Hazardous materials, flammable liquids, or gases
If you have concerns about your item, contact us before making a return request.
Exchanges
To exchange an item, you will need to return the original item first. Once approved, you can place a new order.
Refunds
Once we receive and inspect your return, we will notify you of approval status. If approved, a refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
All marketplace products are covered by our MyDeal Refund Guarantee
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