IIGEN Stress Relief Squishy Doll - Cartoon Design Decompress Soft Toy - Koala

At Winbob, customer satisfaction is our top priority. We understand that sometimes purchases may not meet your expectations. To ensure a hassle-free shopping experience, please review our returns and refunds policy below:

NO RESTOCKING FEES

We do not charge any restocking fees for returns. You can shop with confidence knowing that if you need to return an item, you won't incur additional charges.

CHANGE OF MIND RETURNS

We allow change of mind returns if your product is in ‘new’ condition. It must be unopened, undamaged and unused and returned to us within 30 days of your purchase. You will be responsible for the cost of returning the item. Once the item has been received and assessed by our warehouse, we will proceed to refund the amount of the product, less the cost of returning the item. This also applies to orders cancelled after the item has been dispatched from our warehouse.

We do not allow change of mind returns on all products. Excluded products include heavy, large and bulky items, consumables (e.g. label paper) and intimates. We may also refuse change of mind returns at our discretion where your request does not meet our Fair Use standards.

Please Note:

·         Refunds can only be made to the original account of payment.

·         The customer is responsible for return postage costs.

·         Original postage and insurance costs are not refundable.

·         We reserve the right to refuse returned items if the conditions above are not met, a postage fee may also apply.

WARRANTY RETURNS

DOA WARRANTY CLAIMS POLICY

For items that are Dead on Arrival (DOA), damaged in transit, faulty or delivered incorrectly, please contact our Customer Service team immediately. We will assist you in resolving any concerns and may arrange for the product to be returned in suitable packaging, preferably its original packaging.

Please Note:

·         The item has been packed back into its original packaging, will all included accessories and documentation.

·         A replacement or refund will be issued after the faulty item has been returned to us.

·         Assessment may apply in some circumstances before a refund or replacement can be issued.

STANDARD WARRANTY CLAIMS POLICY

Items found to be faulty outside of the DOA period will be covered under our standard warranty terms. All of our products come with a minimum 12-month return-to-base warranty, which covers all manufacturer faults. Please note that consumable items are excluded from this warranty. For troubleshooting and more details about warranty terms, please contact us or the product's manufacturer first.

Please note:

·         The customer will be responsible for any return postage costs.

·         The processing time is generally 7-14 days from when we receive the faulty unit.

·         The claim may result in a repair, new or refurbished replacement, or refund depending on manufacturer approval.

·         The customer should provide their invoice number and item's serial number when contacting us.

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