Hornby R621 OO Flexible Track

If you are having trouble with any of your purchases, and suspect it could be a warranty issue, then please contact us to go through your item's history of use and background. We are very reasonable when it comes to faults, and will try and resolve any concerns you have as quickly and painlessly as possible.

Each product is covered by the respective manufacturers warranty policy and some products may have individual components that are covered by separate warranties and time frames. We do not offer any additional product warranties outside the manufacturer’s warranty

Please discuss any warranty concerns with us before sending the items back to avoid any confusion and unnecessary costs. We will generally require you to send photos of the product with your purchase details for an initial assessment and we will go from there.

If the product is required to be sent back to our suppliers for assessment, we will cover this cost.

We will always try to resolve any warranty concerns as quickly as possible, where any delay is incurred we will communicate this to you.

• A warranty refers to any new product which has a manufacturing defect or a major failure within a reasonable period.

• If the warranty relates to a minor failure then we may replace, repair or refund the item.

• On assessment if the product is deemed as having a major failure, the customer can decide whether they would like a replacement, repair or refund.

• A warranty does not apply to any wear and tear on a product, crash damage or a product being operated outside it’s intended use.

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