HONEYPOT CAT® Premium Castle Cat Tree Tower

Returns Terms & Conditions

We have a 14-day return policy for change of mind, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Disclaimer: All product colours may slightly vary due to photographic lighting sources or your monitor settings,

All used products are not eligible for return.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For any change-of-mind returns, there will be a $25 outbound and return shipping fee for standard parcel post, a $13 fee for reverse and outgoing handling for each item (based on actual cost). Express post outbound and return shipping fee based on actual cost! 

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