Warranty Claim Procedure
We reserve the right to request that damaged parts be returned upon request. If the product problem can be fixed without replacement, we will arrange for repair at no additional cost. If the product requires replacement, we will arrange a replacement at no extra cost.
Claim Procedure for Damage in Transport
All orders must be inspected at delivery time for deficiencies and defects before signing for receipt of goods. Claims for under-delivery or damage must be reported directly to the carrier at delivery time. DO NOT accept any orders that appear damaged.
As we coordinate your delivery, we can help facilitate filing a claim with the operator by contacting us as soon as you accept or reject the order.
All claims must include original sales receipt/proof of purchase, date of delivery, quality control slip, detailed description of the defect, photo of the defect, and photo of the original packaging (if any).
All damaged products returned to us must be packaged in their original packaging. If the original packaging was damaged or removed as part of Home Shipping, the products must be packaged to prevent damage during return shipping. We reserve the right to request a return of damaged products.
30 Day Return Policy
If you change your mind, you may return the items to us within 30 days of the date you received them. Contact us by email to arrange collection of the items. We will provide you with a refund in an amount equal to the price you paid for the goods, less all delivery costs to your address and collection costs back to our Melbourne based depot. Please be aware that the collection costs may differ from the delivery costs.
The goods must be returned in their original condition meaning they are not damaged and have been re-packed in the box packaging provided. If you cannot return the items in the original packaging, not to worry, we will arrange a special carrier to collect the items. But you will be charged an additional special handling fee of 20% of the price you paid. If you purchased goods with free delivery, then you will be only charged for the collection costs back to our Melbourne based depot.
Once we receive your returned items, we will process your credit within 5 working days and which will be valid for 12 months from the date of receipt of the returned items.
All marketplace products are covered by our MyDeal Refund Guarantee
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