Even though at the Sweet Chocolate Warehouse, we take pride in the care we take with packing all of our internet & phone orders, sometimes, accidents or errors happen. Notification of damaged, incorrect or missing products should be sent through to our Customer Service Department. Should your parcel contain a damaged or faulty item, we will provide instructions on how to return goods in an appropriate manner. These details can through our MyDeal seller page. Sweet Chocolate Warehouse accepts no responsibility for spoilage of goods delivered to PO Boxes. Given the physical nature of a PO Box and the length of time goods may spend at/in a PO Box we cannot guarantee that the goods have been stored in correct temperature conditions or in a suitable environment. For all deliveries sent to PO Boxes please track your parcel diligently and collect from your PO Box immediately.