Detailed Specifications
Change of Mind
We allow change of mind returns if your product is in ‘new’ condition. It must be unopened, undamaged, and unused and returned to us within 30 days of the product being delivered to you. You will be responsible for the cost of returning the item. Once the item has been received and assessed by our warehouse, we will proceed to refund the amount of the product, less the cost of returning the item.
Exclusions to our change of mind policy
We do not allow change of mind returns on all products. Excluded products include:
Products which are on promotion (indicated by a ‘Sale’ or ‘Limited Time Deal’ badge) are also ineligible for change of mind returns.
We may also refuse change of mind returns at our discretion where your request does not meet our Fair Use standards. These include where:
Damaged or faulty items
If your product is damaged, faulty, not as described or has other issues, please contact us and we will assist you in resolving your issues. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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This product was a gift and my niece loved the candle..
May 29, 2024
Very happy
May 22, 2024
Beautiful love it
May 19, 2024
Glasshouse candles are always an asset to any room. With 30hr burning the fragrance lasts throughout the house. The “Flower Show” fragrance is like having a bunch of flowers. Will definitely buy more.
Apr 25, 2024
Great quality and very well executed design for this candle 🕯️
Apr 20, 2024
Great product thanks
Apr 14, 2024
This was a gift and my daughter in law loves the candle
Apr 12, 2024
Smells truly like a flowering Garden imagination transporting bliss.
Apr 08, 2024
Excellent quality candles love them
Apr 06, 2024
great presant for our daughter
Mar 10, 2024