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LIVIBE will allow a return where you have changed your mind, provided that the item in question is:
returned within 30 days of receiving the order;
as new and is not used, worn, or opened and has all original packaging and tags intact (including any package seals (if any) being unbroken);
in a resalable condition; and
not damaged in any way.
We cannot accept change-of-mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
You will be responsible for the cost and risk of returning goods, including the cost of return shipping and 15% restocking fee. If the item is not received by LIVIBE, you will not be eligible for a return and refund.
You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.
If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or incorrect product, please contact us to arrange a return delivery and a refund or exchange.
Estimated Delivery Time Frame: 2-7 business days
Ordered the black with grey doors, all black showed up. Needed the online video to work out assembly
Mar 13, 2024
The product its self is good, looks nice, modern and suits my newly built house perfectly. But do not get me started on the instructions I received with my parcel mailbox. I feel like it’s been photo copied 100x over and is basically using difficult to read, and has such little detail.
Mar 02, 2024
It's a lite letterbox, certainly not a heavy duty one. I does scratch very easily, so extra care is needed. Instructions - my goodness, very poor indeed. I've put together lot's of flat pack things, but this was the worst for instructions. There was one section totally missing, and the illustrations are not helpful. Best advice - go to Youtube. Put in the item and there's a brief vide which at least shows the assembly of the missing instructions - which has to be done 1st - go figure!
Feb 24, 2024
Delivery is quick, that's great. However the assemble part is not friendly at all. The instructions on how to put it together is not clear, the drawings are faded and you have to figure it out which screw are you going to use.
Feb 01, 2024
Great parcel box but not so water proof good value
Jun 24, 2023
Arrived super quickly and was relatively easy to put together! Turned out exactly how we wanted so happy with the purchase.
Jun 09, 2023
Assembly instructions are not particularly intuitive for a first timer... as is a common issue. The second one goes together much easier!!! It wouldn't take much for someone familiar with the unit to break in, without needing a cutting disc or specialised tools. BE AWARE... nobody can cut more keys, and the suggestion offered is to change the lock to one that keys can be cut for. But I am satisfied with my purchase at this point.
Apr 13, 2023
Good size but lightly built - wondering how long the parcel chute will last
Jan 27, 2023
Product appears to be of value but not yet fully installed. Assembly instructions very poor with no written explanation. Had to request assistance with video.
Jan 19, 2023
The product took much longer to arrive than advised and when finally delivered, and opened the packaging we had to repair it as it looked like it had been dropped. We repaired it ourselves as it would have taken too long to return. The instructions to put the product together was terrible, we had to try to interpret the pictures.
Nov 26, 2022