Glass Award Black Rocket

Refund policy

We have a 15 day return policy, which means you have 15 days after receiving your item to request a return.

 To be eligible for a return:

 You must provide valid proof of purchase ( a receipt or credit or debit card statement)

 You must keep them in perfect condition, without using or removing the labels and the original packaging.

 For all approved faulty returns within Australia, we will waive the return shipping fee

 To start a return, you can contact us, If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You are not entitled to a refund for:

 You change your Mind.

 You do not like them.

 You can always contact us for any return question.

 Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions -non-returnable items

Certain types of items cannot be returned, like perishable goods custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shop with peace of mind

All marketplace products are covered by our MyDeal Refund Guarantee Learn More