Warranty:
We expect our customers to be satisfied with our products and services. Your complete satisfaction is important to us. If you are not satisfied or need any help regarding our products, the first thing that we invite you to do is to contact us. We are glad to spend that time solving your problems.
A 12-Month Storewide Warranty
All items before shipment are brand new and have been checked carefully. If you receive the items that are not what you expected or don't work in 90 days from the date of purchase, we'll exchange or refund you the money you paid. Please refer to our Return Policy for more detailed information about returns. We guarantee that we will do our best to resolve your issue as quickly and thoroughly as we can. We want you to be our lifelong customer.
Return Policy:
Please contact us before you return the products and follow these requests below:
1. 1-5 clear photos need, if there are any damages or quality issues when you receive the item.
2. Cancellations are only available before the dispatch. Please contact us before we dispatch.
3. If you want to cancel the order or return the item after dispatch without any quality issues, please note that the postage fee we paid before may not be refundable, and the buyer is responsible for return postage costs, and a 10% re-stocking fee may apply. (ONLY accept Return within 7 days UNUSED)
4. If you are not satisfied with any of the products you purchased, please feel free to contact us. We will try our best to solve the problem for you.
5. Items should be returned in their own packaging and all accessories in the original shipment must be included.
Our 3-year-old granddaughter loves it. It wasn't too hard to assemble did need 2 people. Was advised delivery would take 2-3 weeks, but it arrived in 4 days which was great. Some of the tracks need constant adjusting as the train does stop or comes off the rails but not really a big deal.
Feb 14, 2023
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