Behold the indulgent 1.67m windmill adventure playground for your loving cat. This setup has it all to encourage and hone your cat's natural climbing, scratching, and napping skills! Your new Cat tree adventure tower comes with multiple jumping platforms, windmill swipe toy, natural durable sisal scratching posts, ladder, high resting nest, and a cozy house / hideaway neatly nestled at the base. Themed in Windmill style, your cat will love this Cat adventure tower.
Key Features
What's in the box
We ship your order within 1 business day once your order is confirmed in normal circumstances. Please allow 3-5 business days for dispatch during peak sales periods. All our products are to be dispatched from our warehouses in Melbourne, Australia. You will be provided with tracking information when your order is dispatched.
Please ensure shipping details are complete and correct when you place your order. Changing of shipping details at a later stage may not be accepted. Please note that we cannot deliver all items to PO Boxes and Parcel Lockers. To avoid your order being cancelled because of invalid address, we highly recommend you use a physical address for delivery purpose.
As a guide, please review below on what you should expect regarding delivery.
Delivery cost will be calculated at the checkout page when you place an order.
The delivery time is estimated from our shipping providers. Please allow extra shipping time during peak seasons (e.g. Black Friday, Christmas, long weekend etc.)
We are unable to accommodate custom delivery requests, such as calling in advance or on arrival, scheduling specific delivery dates and times, or leaving the package in a specific location. Such requests can only be accommodated if a customer organises freight collection and services themselves.
Occasionally orders are delivered as multi-piece shipments, and the parcels may arrive at separate times. Please allow an additional 3-5 working days for partial deliveries.
In the case that your parcel is delayed, lost or damaged during delivery, please reach out to our customer service team for assistance.
Warranty
We provide our customers with a 12-month warranty (from purchase) that covers:
Defects in manufacturing; and
Not being fit for purpose.
Our warranty will NOT cover:
Normal wear and tear;
Damage caused by accidents, misuse, negligence, lack of maintenance, carelessness, natural disasters, kids, pets, etc.
You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
To make a warranty claim, please reach out to our customer service team for assistance.
Returns
If you wish to return an item for any reasons, please contact our customer service team for assistance. Please do not return items to us before you obtain a written confirmation from us.
· The return needs to be requested within 14 days from purchase.
· Return postage is to be paid by the purchaser.
· We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service.
· We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
· A 10% restocking fee applies for change-of-mind returns, given that,
o The product(s) are in their original packaging including manuals, pamphlets and all accessories; and/or
o They are unopened, unused and in their original saleable condition.
· Postage (if any) paid at the time of purchase are non-refundable.
We reserve the right to refuse returns and refund of any merchandise that does not meet the above return conditions in our sole discretion.
Estimated Delivery Time Frame: 2 to 6 business days
The price was amazing! The product was easy to assemble but I had to look at the pictures and work it out myself as the instructions was useless and they also didn’t label the parts - you just had to ‘work it out’ so you would have to be a little handy in that way. Also I couldn’t put the blue material roof part on the house bit as they had sewn the loop too narrow to fit the wood dowels through! My cats review: absolutely love it, sleeps on the very top every night!
Feb 20, 2023