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If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However, the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).

If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time. Where an item is damaged through misuse or abnormal use, EB Games cannot provide a refund, exchange or repair, whether the fault is identified by EB Games, the manufacturer or their service agent. EB Games will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

Exclusions under change of mind returns

Please choose carefully when purchasing the following merchandise as change of mind returns will not be provided on the below merchandise.

• Gift Cards, iTunes music cards or any other digital products

• Software where packed-in downloadable content (eg. bonus in-game content or other downloadable extras) has been used or is missing

• Console hardware, PC Hardware, headsets, accessories, chairs, desks, furniture, or any other product that has been opened, used, worn, damaged, or is in any way unable to be resold as is

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