FITZ Australia Returns and Refunds Policy
We appreciate your FITZ Australia purchase.
If you are not entirely satisfied with your purchase, we’re here to help.
If a product is faulty or does not meet our high standards, we will happily provide a replacement or refund of the purchase price.
If an item is damaged through misuse/abuse, or incorrect care procedures, the product will not be refunded or replaced.
Products accidentally ordered (wrong size etc.) will be subject to a 15% re-stocking fee as long as it meets the below criteria.
To be eligible for a return, please make sure that:
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The product was purchased in the last 14 days
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The product is in its original packaging
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The product has not been used
Products that do not meet these criteria will not be considered for return or a 15.% re-stocking fee may be charged.
Please contact us before you send the product.
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from FITZ Australia.
Damaged items
If you received a damaged product, please notify us within 24 hours of shipment being received.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us.
All marketplace products are covered by our MyDeal Refund Guarantee
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