Our return policy abides by Australian Consumer Law.
·If you receive a faulty product
Please inform us immediately with clear images and a description of the issue.
We will cover the return postage of faulty products and either refund your payment or replace the item.
Any faulty items are sent to our laboratory for investigation and improvement procedures.
The consumer must ensure that the care instructions are followed. (For example, some customers prefer to wash the items as soon as they open. In this case, the washing instructions must be followed.)
· If you change your mind:
We do accept returns on change of mind as long as:
The items are not opened, used, or washed as, due to hygiene principles, we won’t be able to restock opened and used items, and they will be disposed of.
Return postage must be trackable and is at the buyer’s cost.
A full refund of the item cost (excluding postages) will be provided within 24 hours of receiving the item.
If your item is faulty after using it:
If you did everything right and followed the care instructions, but your item lost its properties within a year. Then, please contact our customer care to discuss how we can investigate this and assist you with the best outcome.
All marketplace products are covered by our MyDeal Refund Guarantee
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