MANUFACTURER WARRANTY
We have a 1 year manufacturers warranty on our products. It is at the discretion of Chibebe® if the reported item(s) is actually a manufacturers fault.
You are entitled to a replacement, credit or refund where products have a major failure, such as:
• When it is faulty
• Wrongly described*
• Different from a sample shown to you
*excluding colors, as actual product colors may vary from images.
'CHANGE OF MIND' POLICY
We also have a 30 day 'change of mind' policy, where we will refund or exchange your non-sale item(s) for a different color within the same product range. You will be responsible for all shipment costs in this case.
You must meet these criteria for a 'change of mind' return.
• Within 30 days of receipt of your shipment leaving our warehouse facility
• In original and sellable condition
• Item(s) must be Unwashed and Unused
• In the original packaging
• Return any free gifts and/or promotional items sent with your order
WHAT ITEMS ARE NON-REFUNDABLE OR EXCHANGEABLE?
• Free gifts or promotional items
• Chibebe Gift Cards
• Bean filling or other filling
• 3rd party e-Vouchers or Gift Cards
• Used Items
• Washed Items
• Sale Items
• Where the item(s) has been tampered with, or used incorrectly
• Manufacturers fault items outside of the warranty period
• Any item(s) after 30 days of leaving our warehouse
ARE THERE ANY CHARGES FOR SHIPPING FOR A RETURNED ITEM(S)?
• Original shipping charges are NON-refundable.
• You are responsible for all shipping charges for returns / exchanges.
• For faulty items, we will cover shipment costs after confirming a legitimate fault by inspection on receipt of the item(s). You must send a postage receipt with your returned item(s) to be eligible to receive this refund.
HOW SOON DO I GET MY REFUND?
• Once your item(s) is returned and inspected, we will send you an email with the outcome of our decision.
• If you are approved for a refund, it will processed, and the approved credit amount will be automatically applied to the original method of payment within 14 business days.
NOTE: All return requests for refund or exchange are at the discretion of Chibebe® and decisions are final.
All marketplace products are covered by our MyDeal Refund Guarantee
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