Shipping Details
SHIPPING INFORMATION
In-stock items ordered before 9am weekdays will be shipped on the same day. Orders placed after 9am weekdays will be dispatched within 24 hours. Orders made on the weekend will be shipped the following Monday, excluding public holidays.
All prices listed on the website exclude delivery costs. Delivery costs are shown separately at time of checkout.
Free Shipping
Our Outlet offers our customers free shipping for orders over $49.95. If an order is under this amount a flat rate will apply as follows
-$10 standard shipping
-$15 express shipping
Bulky/Oversized Items
Flat rate and free shipping promotions exclude certain bulky items i.e., large pet carriers. Excluded products will be highlighted in your shopping cart and on product pages.
If your order contains a bulky item that has been excluded from our free shipping or capped price options, your order will be shipped by Australia Post with a cost based on the size, weight, and number of items you have ordered. Shipping costs for this service can only be viewed on the checkout page prior to placing your order
Incorrect Delivery Information & Re-delivery fees
It is the customer’s responsibility to provide accurate delivery information at time of order placement. Where you have provided incorrect or incomplete information for your order, we respect the right to charge a re-delivery fee for each re-delivery attempt.
If you discover incorrect information has been provided after your order has been submitted, please contact our Customer Service team immediately via phone rather than email, as the email may not be seen in time before the goods are dispatched. Please be aware that, subject to the status of your order, we may not be able to amend your order in accordance with your request and additional charges may apply.
Standard Shipping Schedule Timeframes
Brisbane, Sydney, Canberra, Melbourne & Adelaide (metro areas only): 2-5 Working Days
Other capital cities & NSW, QLD, VIC & SA regional areas 2-7 Working Days
WA, TAS, NT & remote QLD 5-11 Working Days
Public Holidays & Heavy Ordering Periods
Couriers do not work over public holidays, so please be prepared for possible delays to delivery times during Public Holidays. Delays should also be expected around heavy ordering periods like Christmas, and to a lesser extent Easter, as courier routes become congested. If you are ordering for a special event, our best advice would be to order early to minimise the risk of not getting an item delivered by your preferred time.
PO Boxes
Yes, we deliver to Post Office boxes!
Order Tracking
A tracking number will be sent to your nominated email once your order has despatched.
