Fibresmart Pillow Standard 750 gsm - Soft

A refund, or replacement are offered if you have changed your mind about the ordered products, make an incorrect choice, or failed to verify or accurately provide information when placing an order. Any returns for change of mind or incorrect choice, are allowable within 14 days of purchase, if the item is returned in original condition and packaging. A 5% administration fee, 3% credit card processing surcharge will be deducted from the refund, in addition to any applicable spend/volume discounts on the original order. You will be required to pay the return shipping, and will not receive for a refund for any shipping costs incurred sending the products to you.

Faulty, Damaged or Defective Product & Product Return

1. A product is considered faulty if it does not work when first taken from its packaging or if it shows signs of failure within 14 days of delivery.
2. If you receive a damaged or faulty product, we will arrange for it to be replaced or refunded. Bnb Supplies retain the right to decide on replacement or refund.
3. Products damaged in transit must be reported to us within 24 hours of receipt of the product.
4. If you receive a product that you think is defective, you are to immediately contact our Customer Service Team who may provisionally determine whether the product is defective. You have 7 days from the date of delivery to report a defective product.
5. Where a product is provisionally determined to be defective we will arrange to replace or refund the product.
6. Where we have provisionally determined your product is defective, return shipping may be arranged at our expense.
7. If the product is deemed by customer service/supplier not to be defective, we may, in our absolute discretion, refuse to replace the product or offer a refund.
8. We reserve the right to test any returned defective product. If the condition of the product was misrepresented to us by the customer, we may impose a $100 handling, testing and administration fee.
9. Products must be returned whenever we agree to replace the product or provide you with a refund.
10. Where you have received a faulty, damaged or defective product by our freight service, we may make arrangements with you to collect the product.
11. Please ensure that all original items including packaging are returned.
12. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return delivery to our warehouse.
13. If we agree for you to return a product and it is not defective, you are responsible arranging and paying for the freight to return the items. If the product deems to be used or soiled in any way you will not be credited for the product. This must be done within a strict 14 day period.
14. Missing Items. Any missing items need to be reported to our customer service staff within 5 days of delivery to ensure an investigation can be carried out.

When a Replacement Product is arranged

1. A replacement for the same product ordered will be delivered at our expense after we have received the original faulty, damaged or defective product.
2. The delivery time for the replacement product may be the same as stated for the original product.
3. Replacement products are provided with the same warranty as the original product.

When a Refund is arranged

1. No refund will be processed until we have received the product from you.
2. Refunds will only be issued to the same credit card, debit card, PayPal or bank account used for the original purchase.

Proof of purchase

1. You must provide us with the invoice we issued to you for your order to make a claim under this clause. If you fail to do so, then we may reject or deny your claim.

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