Returns Policy, Order Cancellation Claims & Warranties
1. Individual product warranties are noted within each product description and apply from the date of purchase.
2. Advertised warranty periods, relate to domestic installations, unless the product was selected from our commercial range of products. In this case, the advertised warranty period shall apply.
3. The use of and install location for products are limited by their IP rating, operating temperature parameters, warranty period and usage conditions nominated in With The Future Lighting’s marketing material.
4. Warranty on LED Globes is specified in the item description. Warranty on any other Globes is Nil, unless found to be DOA (Dead On Arrival).
5. All warranties are void, if NOT installed by a licensed electrician.
6. Any items returned for warranty, must be accompanied by:
6.1. A Returns Code supplied by With The Future Lighting
6.2. Original proof of purchase, and
6.3. A copy of the electrical certificate issued for the installation of these items by a licensed electrician.
7. While all care is taken in the packaging and postage of your order, breakages and loss via transit may occur. Breakages or loss do not constitute a refund, only a replacement.
8. Postage fees are non-refundable.
9. For any items that are either "Damaged in Transit", "Dead on Arrival" or "Missing from Your Order" you must contact us within 7 calendar days of receipt. These items will be replaced as soon as the necessary procedures have been adopted.
10. The warranty coverage period begins from the date of purchase. Please refer to the product description for the specifics of all warranty periods as they differ from product to product. If no warranty period is specified then the item is sold as is.
11. All events such as physical damage, abuse, misuse, unauthorised repair or tampering with a product may prevent a product from being accepted as a fault under warranty.
12. Items being returned under a "Change of Mind" or "Purchased in Error" will only be accepted under the 7 Day Returns Policy. Outside this 7 day period, these items will not be accepted. It is the buyers responsibility to return any items to us at their cost. We recommend that you return items via an insured mail service for your protection.
13. Any electrical costs incurred to remove or re-install the faulty items will not be covered by With The Future Lighting. With The Future Lighting warranties cover the product only.
14. All items constructed from natural materials such as concrete, glass or timber, may feature the following characteristics: bubbles, slight lines, pin dots, cut edges, slightly off centre. There may also be slight variances in size of +/- 5mm between stock. These are not considered defects. With The Future Lighting will not recognise or accept any unreasonable claim relating to the unique characteristics of these hand made products.
15. If you wish to cancel your order, you will receive a full refund less 10%. In addition, any surcharges that applied will also be deducted from the refund. This is to cover administration, handling and bank fees.
16. If a registered service is not used, and/or we do not receive the returned item, then we will assume no responsibility for the loss.
17. It may take up to 10 business days to process your return after we receive your item.
18. We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession.
19. Once the returned item is tested, if found to be not faulty,a reissue fee of 20% of the item price plus postage will be payable by the customer before we re-dispatch the items.
20. Where the goods are listed as "Sale no Return", then these items cannot be returned nor a credit or exchange issued at all.
21. If you have ordered an item that requires assembly or customisation (this will be noted as special delivery conditions apply), these orders cannot be cancelled, returned nor refunded.
All marketplace products are covered by our MyDeal Refund Guarantee
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