Practicality, reliability, comfort and smooth mobility is required to offer the freedom and confidence that is well deserved - and the Equipmed Easy Stride Rollator ticks all the boxes. Independence is only a step away thanks to the stylish ultra-light 8kg aluminium design with adjustable handle height. The handles themselves feature an ergonomic ‘winged’ design and easy-squeeze dual-action brakes. A detachable carry satchel allows for convenient storage of personal belongings and reading material.
Venture outside on the large 8” rubber wheels which are designed to roll smoothly over the bumps inside and outside, and have reflectors for peace of mind. The comfortable seat with padded back rest comes in handy when you’ve found a pleasant spot to watch the world go by, or perhaps simply feel like a rest when waiting in line. Simply push the handles down and the walker is locked into place.
The Easy Stride Walking Frame is a delight to transport and store with its simple folding action, whereby a pull of a strap on the seat gently collapses it to just 21cm in width. If required, it can be made more compact in just a matter of seconds, by tucking up the legs. The Equipmed Easy Stride arrives fully assembled and so you’ll take outings in your stride in no time.
WARRANTY POLICY
In addition to your statutory rights (listed on the website separately), the seller offers a 12 month warranty on all products used for private household use from the date of purchase (unless noted otherwise). The use of products for commercial purposes qualifies the purchaser to a 3 month warranty period.
Until the nature of any fault is determined, the resolution the seller can offer may vary. Where necessary, the item may need to be returned to determine fault/issue. If the products are unusable upon receiving or there is a major fault, the customer may choose between a full refund via the original payment method or a replacement product. There may be some situations that result in a reduced refund. In the case of a minor failure, the seller warranty may cover fitment of replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.
Should you wish to claim a warranty on your item, please follow the process outlined in the Returns section.
Warranties do not apply where items are resold/rented for the purpose of profit.
RETURNS POLICY
The seller returns policy does not limit or restrict your statutory rights under Australian Consumer Law. You are entitled to return an item if you believe that there is a problem. You are generally responsible for returning the item if it can be posted. You are entitled to recover reasonable postage or transportation costs if the product is confirmed to have a problem and is eligible for warranty, however, a receipt will be required. Within 60 days of the customer purchasing the item, the seller may provide details allowing return of the item at no cost to the customer (where freight costs apply). If the product failure is found to not fall within the warranty provisions or statutory rights provided, you may be required to pay the transport and/or inspection costs (Estimates will be advised).
Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. All other relevant information will be sent to you at this time.
Returns are accepted in line with our warranty conditions.
Should you wish to return a faulty item, please contact us. Photos and/or videos of the item may also be requested to assist in the return process.
When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered.
If the item is required to be returned, the outcome of the inspection should take no longer than 6 business days from the date the item is received by our service department (times may vary).
While many spare parts are stocked in Australia, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive.
Returns:
If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below:
Should you wish to return a faulty item, please contact us along with your order number. Photos and/or videos of the item may also be requested to assist in the return process. Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted.
Applicable freight fees and a 20% re-stocking fee will be deducted from your refund in cases where you have changed your mind and wish to return the product. This also applies to orders cancelled when the item has already been dispatched from our warehouse. We accept Change of Mind returns for 14 days after you have received the item. The item must be in a re-saleable condition to qualify for a change of mind refund.
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I am very happy with my walker helps me no end
Jul 05, 2022
Best walker out their i bought two and they both fit in the Back passenger seat of our Xtrail, that’s both on the same side. They are light weight easy to fold up and collapsible if space is even tighter, in a coffee shop they can be folded half way up allowing access between the chairs and tables. Fabulous units
May 27, 2022
This has made our life so much better, easy to use, fold and unfold, strong and lightweight.
Jan 12, 2022
Husband loves it easy to use
Dec 17, 2021
Prompt and so straight forward throughout the entire process. More than happy about the purchase we made for my elderly Mum. Great quality and reappearance. Diffinetly purchase again if needed.
Oct 26, 2021
Very sturdy and we'll made I like the style
Oct 11, 2021
I did leave a review as soon as I received and used it. Keeps my back from aching, also keeps my back straight, seat is very comfortable and I love using it. Fits on the boot of the car much easier than the walkie.
Oct 04, 2021
Exactly as described Am very happy with purchase
Aug 31, 2021
Lightweight
May 13, 2021
Brilliant product, great value for money
May 12, 2021
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