Elgato Facecam Neo Streaming Camera [10WAE9901]

Elgato Facecam Neo Streaming Camera [10WAE9901]

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Elgato Facecam Neo Streaming Camera

Facecam Neo - Great video made easy.
Meet Facecam Neo, a plug-'n-play webcam that captures everyday meetings, videos, and livestreams in oh-so smooth, "whoa that's sharp" 1080p60 quality. It sets up in a snap, helping you look and feel your professional best.
Tired of dark and grainy video? Unlike built-in laptop cameras, Facecam Neo captures a crystal-clear, natural image. Because when you look like real life, your audience feels more connected-and you're able to leave a lasting impression.
Share moments in ways your old cam can't.

Be more memorable.
Full HD resolution. 60 frames per second. Facecam Neo captures more detail with less motion blur compared to laptop webcams.

Set up in seconds.
Just connect to a computer and select your camera. It's ready right out of the box, no additional equipment or software needed.

Fits every space.
No matter how simple or creative. Facecam Neo meets you where you are-at home, in the office, or at the local coffee shop.

Share just about anywhere.
Look your best in the apps you use most, whether you're meeting over Teams, streaming on Twitch, or recording YouTube content.

The magic of HDR.
With HDR enabled, Facecam Neo keeps you looking clear in the harshest lighting conditions, even against bright office windows.

More than just good looks.
Beneath its sleek exterior, Facecam Neo has all the essential tech you need to shine on camera.
Autofocus lens
No matter your moves, you stay looking sharp and in-focus.

Monitor mount
Sits secure and low profile for improved eye contact with viewers.

Privacy shutter
Secure peace of mind and protect your lens with a simple slide.

A matter of degree
A 77° field of view puts your face in focus, not your background.

CMOS sensor
Be seen clearly, even in ultra-bright or low-light conditions.

Premium connection
A nylon-braided USB-C cable resists wear and tear.

Go even further.
As your needs grow, Facecam Neo has so much more to offer.
Tune your appearance.
It comes with optional software, Camera Hub, so you can frame shots and customize your image using real DSLR-style controls.

Mount it your way.
Don’t want to prop Facecam Neo on your monitor? No problem. Secure it to a mount, stand, or tripod with a 1/4-inch screw.

Tap into your video.
Facecam Neo works with Stream Deck Neo. That means you can zoom in, adjust exposure, and do so much more with a key press.

Match made in heaven.
What’s the secret to great video? Great lighting. Add Key Light Neo to your setup to see what Facecam Neo is truly capable of.

Green by design. Focused on a cleaner tomorrow.
Made from over 60% recycled plastic, Facecam Neo marks a milestone in Elgato's path to sustainability. It's packaged in 100% plastic-free, recyclable materials, using less color to conserve water. By choosing Facecam Neo, you're helping to frame a future free of material waste.

In the box

Facecam Neo
Monitor mount (With 1/4" mounting thread)
USB-C 2.0 cable (Braided, fixed (140 cm 55 in))

Supported resolutions (MJPG)

1080p60, 1080p30, 720p60, 720p30, 540p60, 540p30

Focus range

30 cm / 12 in – 8

Focal length

26 mm (full-frame equivalent)

Sensor

CMOS sensor 1/2.9"

Mounting point

1/4" thread

Dimensions (WDH)

88 x 32 x 40 mm 3.5 x 1.3 x 1.6 in (without mount)

Optics

Elgato AF Lens (auto focus)

Aperture

f/2.0

Field of view

77°

Connection

USB Type C (fixed)

USB video class

UVC standard v1.5

Weight

80 g 0.18 lb (without mount)
110 g 0.24 lb (with mount)
System requirements

macOS 12 or newer, Intel or Apple CPU iPadOS 17 or newer
Windows 10 (64-bit) or newer, Intel or AMD CPU
- MPN: 10WAE9901

GTIN: 840006673477

Shipping Details

Final Delivery by Aus Post

Changing your mind / purchasing the wrong product by mistake

If you change your mind after making a purchase, or realise you have purchased the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy. (excludes special order items).

If there is not a suitable product that can be exchanged for your returned item you will be offered a refund to your account based on the value paid at the time of purchase.

to supply the correct product the incorrect product will first need to be returned to us;
we will need to be notified within 7 days of purchase / delivery;
the incorrect product supplied must be in a sealed / unopened condition.

Incorrectly supplied products

If you have been accidentally supplied the wrong product, F Digital can supply the correct product (where it is available) or issue a refund.

In order to supply the correct product, the incorrect product will first need to be returned to us. F Digital can arrange a return ticket to send the incorrect product back by courier.

In this scenario we will need to be notified ASAP and the incorrect product supplied must be in resalable / unused condition with original packaging and accessories.

Products damaged in transit

If your product has been damaged during transit to your delivery address an investigation will be conducted. Once the investigation has reached a conclusion and it is determined the product has been damaged in transit we will offer a refund.

Please contact us ASAP. We will then advise you to visit your nearest Australia Post Office so that they can investigate the damage. You will need to keep all packaging so that their team are able to make a fair assessment.

Products that are faulty within the warranty period

If your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, F Digital will repair or or issue a refund.

In order to repair or issue a refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. For some products you may also be able to contact the manufacturer directly to arrange a repair / replacement.

Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to us.

Testing fees and return freight

If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.

Returns may take approximately 4 weeks to arrive back with our returns team in NZ to process.

Restocking fees

In some special circumstances, we may agree (at our discretion) to accept a return of a product that is not faulty. In these situations there will be a handling fee equal to at least 20% of the purchased price. Delivery, service and assembly fees are not refunded at all.