ELF SYDNEY Hayden Brown

A Faulty Product

We requires that you give detailed information about the faulty product and photos (while in some cases videos) of failure if a product does not work. Once we assess the product to be damaged or faulty, we will give you two options: a full refund or replacement. We may ask you to send the faulty product back to us for further assessment and provide you with the return postage label. Please do not return the product without our authorisation.

Change of Mind

We may accept change of mind refunds in several conditions.

1. If the product has not been shipped to you, we will issue you a full refund.

2. When the product has been shipped to you, you must return the product in its original packaging and in the same condition as when you received it. If you don't follow our product condition policy for returns, you may not receive a full refund. You are responsible for postage costs, and a restocking fee (20%-25% of item's price) may apply.

False Claims

We will not refund, repair nor replace if a product is misused, mishandled or installed incorrectly. Customers are responsible for following the directions provided by the manufacturers, user manuals and our customer service. Customers found lodging false claims will have their accounts suspended and reports filed with Australian Cybercrime Online Reporting Network (ACORN) and the Australian Federal Police (AFP), as well as the payment service provider this transaction relates to.

Shop with peace of mind

All marketplace products are covered by our MyDeal Refund Guarantee Learn More