Can I ship to a PO Box?
We do not currently ship to PO Boxes or Parcel Lockers. Please enter a standard street address for your order.
Dispatch Timeframe:
Orders that are in-stock will be processed and dispatched within 2 business days from the date of order placement. Orders received on weekends or public holidays will be processed on the following business day.
Delivery Timeframe: Our standard shipping method is facilitated by a trusted third-party carrier such as Australia Post. The estimated delivery timeframe for standard shipping is 5-10 business days from the date of dispatch. Please note that delivery times may vary depending on your location and any unforeseen circumstances such as weather delays or carrier issues.
Tracking: Upon dispatch, you will receive a shipping confirmation email containing a tracking number. This tracking number allows you to monitor the status of your shipment and access real-time updates on the delivery progress. Please note that it may take up to 24 hours for the tracking information to be updated in the carrier's system.
Warranty Terms
The following section applies to all Australian consumers.
Does your warranty comply with Australian Consumer Law?
Yes, our goods come with warranty terms that are guaranteed under Australian Consumer Law.Your Edifier product comes with a Manufacturer's Warranty, the Edifier Satisfaction Guarantee and any supplier return policy in addition to the terms outlined by Australian Consumer Law. For more information regarding your rights under Australian Consumer Law, you can visit the Australian Competition and Consumer Commission's website.
What does the warranty cover?
Edifiers covers defects in materials or workmanship during the warranty period, If these defects are present, Edifier will offer to repair or replace the product with a similar product. Please note that replacement products or parts may include remanufactured or refurbished parts or components.
How long is the warranty period?
Standard Edifier products are covered for one (1) year from the date of purchase. Multimedia line of products is covered for one (1) year from the date of purchase. Edifier Studio line of products is covered for one (1) year from the date of purchase.
Who does the warranty protect?
If you purchased your Edifier product from our official online store, please provide a receipt or other proof of purchase. If you purchased your Edifier product from another Edifier reseller or distributor, please speak directly to that supplier for more details about their individual return policy.
What products does the warranty cover?
This warranty is only valid for items in the Edifier Image, Multimedia and Studio lines of products. Products must have been distributed by Edifier’s official online store in Australia. Please contact Edifier Customer Service for additional warranty information and help.
What is not covered by the warranty?
Any product, on which the serial number has been defaced, modified or removed. Accident, misuse, neglect, fire, water, lightning or other natural occurrences. Unauthorised product modification, or failure to follow instructions supplied with the product. Repair or attempted repair by anyone not authorised by Edifier. Use of supplies or parts not meeting the specifications of Edifier. Any damage incurred during shipping. Improper removal or installation of the product. External causes out of Edifier's control, such as electric power fluctuations or failure. Wear and tear from normal use. Failure of owner to perform cleaning/maintenance necessary for upkeep of the product (maintenance methods are outlined in the product's user manual). Any other cause that is not related to defective materials or manufacturing.
What are the limitations of your implied warranties?
There are no warranties, express or implied, that extend beyond the descriptions contained herein. This includes the implied warranty of merchantability and fitness.
What type of damage is excluded from the warranty?
Edifier's liability is limited to the cost of repair or replacement of a faulty product. Edifier shall not be held liable for: Damage to property caused by defects in the product, losses caused by inconvenience, loss of time, loss of profits, loss of business opportunities, loss of goodwill, interference with business relationships, or any other commercial loss -- even if advised of the possibility that such damage could occur. Any other damage, whether incidental, consequential or otherwise. Any claim against the customer by any other party.
What other laws does this warranty take into consideration?
The benefits conferred by this warranty are in addition to all rights and remedies in respect of the product that the consumer has under the Competition and Consumer Act 2010 and similar state and territory laws.
Return Policy
What are the terms of your returns policy?
We want you to be satisfied with your purchase. If products purchased from us do not meet your expectations, you may return them within 30 days of purchase for a full refund.
Returned products must be new, unused, and include all original packaging and accessories, such as warranty cards and product manuals/instructions.
Sending a product to us that is not in resalable condition will result in the item being sent back to the customer at their expense.
How to Return
To ensure a smooth return process, please contact us first to obtain a Return Merchandise Authorization (RMA) number before sending the product back.
Steps to Return a Product
Contact us to request an RMA number.
Securely pack the product in its original packaging.
Ensure all original packing materials, manuals, and accessories are included.
Clearly display the RMA number on the package or parcel.
Send the return to the Returns Centre address provided by our customer service team. Use a traceable carrier, such as Australia Post or StarTrack, for proof of delivery.
Shipping Charges
You are responsible for return shipping charges unless the return is due to a product defect or a shipping error on our part.
Receiving Refunds
Refunds will be issued to the original form of payment used for the purchase. Please allow up to 30 days for the credit to reflect on your account.
Estimated Delivery Time Frame: 2-3 business days
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