E2 Pro Segway-Ninebot Electric KickScooter

Faulty or Defective Product Replacements

If an item is faulty, wrongly described, incorrect or otherwise in breach of the ACL, we will fulfil our legal obligations, which may include refunding the purchase price and delivery charges or providing a replacement product, on the basis that you have contacted us within 30 days of purchase.

Please be advised that as part of the process, you may be required to upload clear images of the damage, defect or fault to allow an initial assessment of your purchase. Following the initial assessment, we may request that you provide further information in order to process your claim this may include returning your purchase to us for further investigation.

If the product you purchased is confirmed to be faulty or defective, we will provide you with a replacement or refund of the faulty or defective product at your discretion. In the event that your product has not been returned to us, we will require that you return the faulty or defective product to us by post or courier at our expense, before your replacement product is sent to you.

Once you contact our Customer Service Team, you will be provided with further information regarding the process.

Note We may not be able to offer a replacement on some products if stock is no longer available.

Refunds

If you are entitled to a refund, your refund will be processed in the same manner i.e. same credit or debit card as the original payment.

Please note that the processing of refunds may take up to 15 business days before it shows up on your account due to the varying processing times between payment providers.

Change of Mind

We do not offer replacements or refunds if the event you have a change of mind.

Please note that the ACL does not apply if you simply change your mind, find the item cheaper elsewhere, decide you did not like the purchase or have no use for it.

Shop with peace of mind

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