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Duralex is one of those brands that inevitably spark off memories of happy times. Its reputation is based on the very qualities of its product and its unique material, tempered glass, whose strength inspired the brand name taken from the Latin motto, "Dura Lex Sed Lex" (The law is tough, but it is the law)
Nowadays, more than ever, Duralex intends to embody everyday glassware, through modern tableware items in contemporary designs, while always staying affordable. A brand in tune with its age, which confidently graces all tables worldwide
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RETURNS POLICY
We accept refunds and exchanges for change of mind or incorrect choice or if the item arrives damaged. If the item arrives damaged, we may ask for photo's to be sent to us.
Faulty or Damaged Items
We will replace any goods that arrive at their destination faulty or damaged, providing a claim is made within a reasonable time. Confirmation of your claim can be done by email.
Please ensure once you receive your order that you immediately check for any damage and inform us immediately. To return any item for any reason, the customer must arrange for return regular postage by Australia Post. Please obtain tracking details and advise of the tracking information as soon as your damaged item is sent back to us.
We encourage you to choose carefully from our collection. Remember that we're always here to help you find the right item and we're happy to talk to you about what would be best for you.
Change of Mind
Our change of mind or incorrect choice policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return for change of mind or incorrect choice, your item must be unused and in the same condition that you received it. It must also be in the original packaging
You will be responsible for organising and paying for your own regular shipping/postage costs for returning your item.
Estimated Delivery Time Frame: 2 - 10 business days
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