All our Electrical products are under 2 years warranty
If under warranty (Electrical), customer to ship product back to Dorsch for fixing, otherwise, Dorsch can send “free” the electrical spare part required.
All non-Electrical products have ONLY on-arrival warranty,
Once parcel is received, Open your parcel immediately & check everything inside.
All our shipments are insured in Australia.
If Damage on arrival, Dorsch will make sure that spare/replaced items are sent on their expenses.
In case of “on arrival” Damage, customer needs to:
Take a short video of the parcel during unpacking
Take a photo for the packaging and safety bubbles wrapping (as received)
Take a photo of the shipment label on top of the box
Take a photo of the damaged product
send all above along with order number by email
Our parcels are insured for on-arrival damages ONLY, customers need to check on-spot the products for damage check, Any enquiries we receive need to be reviewed thoroughly.
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We check all items before sending, however Damages can still occur in-Transit.
1. Damages can be only:
2. NOT-Considered as Damage:
In case abnormal functional damage shows up , we look into case-by-case.
We had a lot of customers who received pots with lid crashed on arrival, Others received it with broken handle or got it broken after many months, we cover this for sure, as long as we have the spare part – (we always keeps lids, handles or other spares)
Dorsch will charge for transporting the spare (up to 9$ max) , or it can be shipped free with customer new order.
All marketplace products are covered by our MyDeal Refund Guarantee
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