RETURNS
Returns must be initiated as soon as item is received for faulty or incorrect items.
Any attempt to cancel an order must be done as soon as possible. We ship orders on a daily basis. We do not charge a fee for cancellations however if a cancellation is requested after your order has been dispatched, you will need to send the item back at your cost once received.
Perfumery does not issue refunds for fragrances that may smell different from something previously purchased or worn. It is important you undertake your own research on a fragrance to ensure it is exactly what you are after.
Please note that due to the nature of our products, we do not offer returns or exchanges for change of mind.
DAMAGED OR FAULTY PRODUCTS
Any claim against a product sold by Perfumery (PPL) must be lodged in writing (via your account with photo proof) as soon as the item is received.
If it is then agreed that the item should be returned to PPL, then this must be received by Perfumery within a reasonable timeframe.
INCORRECT PRODUCTS
All orders are picked and checked twice prior to sending them.
In the very rare instance that Perfumery has sent you an incorrect product, please leave the item unopened and contact Perfumery.
We will provide you with a Reply-Paid address and send the correct item. Any opened products, regardless of it incorrectly sent, are not eligible for return.
All marketplace products are covered by our MyDeal Refund Guarantee
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