Derwent Academy Tin of 12 - Colour Pencils 2301937

At Kara Online, we aim to provide excellent customer service. This includes everything from offering a great range of products, which we carefully package for safe delivery, to our specialised customer service team there to help with any questions. 

We understand that sometimes a product needs to be returned, so we do our best to make sure that it is an easy and smooth process for you. 

WHAT can be returned?
Change of mind returns conditions;

• Return within 30 days of purchase

• Proof of purchase provided

• The item is within original packaging, and in re-sellable condition

Please Note: Change of mind returns are not available for calendars. 

If an item is damaged or faulty, and this damage is not caused by misuse or neglect, under The Australian Consumer Law, returns will be issued. 

Shipping for returns?
If it is a change of mind return, return shipping will need to be paid for by the customer. 

If damaged or faulty product, return shipping will be provided by Kara Online

Shop with peace of mind

All marketplace products are covered by our MyDeal Refund Guarantee Learn More