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Dispatch: All orders are shipped from one of our warehouses within 2 to 5 days.
Tracking: Tracking details will be uploaded once the goods have left our warehouse. We ask to allow up to 24 hours for live tracking to be activated. Please note each courier company has a different setting and style of tracking a parcel.
Delivery Times: We use a number of different carriers for shipping our products. So we do ask to allow between 5 to 14 days for your order to get to you.
In Stock: If we are showing an item to be in stock, this means it is in stock in either our warehouses here in Australia or in the UK. Please note the delivery times and tracking details don't change if we do ship your item from our UK warehouse. Our system updates our stock levels 3 times in a single day, but from time to time, purchases may be made before the update, which could cause your item to be out of stock. We will contact you within 48 hours if this happens, and ask if you would like to cancel your order or for us to ship once the item is back in stock.
Delivery and Tracking Updates: Please check your order for tracking details. If you can't see these details or would like an update, please contact us for assistance.
WHAT can be returned?
Yes, if your unhappy with your item, Play n Sports will allow you to return the product within 14 days from the date the order was shipped. This is only for products that are a standard off the shelf item. Made to order products can not be returned.
WHEN do items need to be returned by?
Within 14 days.
HOW do customers return items?
Please contact us, before returning any items. We will provide a return code which needs to be provided with the returning item(s).
WHERE do items need to be returned to?
Our customer service team, will provide details of where to return your item. Some items may need to be returned to different warehouses.
SHIPPING for returns?
Customers will have to pay for a returning item unless permission is given by our customer service team.
Packing up your returning item?
Goods must be returned in the condition which they were shipped, and must not have been used. If goods are found to be not as shipped or found to be used, we may charge you a re-stocking fee.
REFUND / CREDIT / REPLACEMENT for returns?
Once received by our warehouse, we will notify you in regards to your refund, credit or the replacement of goods.
Estimated Delivery Time Frame: 7-14
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