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Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:
Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers.
Please note, however, that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery varies by location, please see the expected timeframe to receive your product below:
Up to 7 Business Days (much be longer due to location)
If you are unavailable at the time of delivery re-delivery fees may apply.
Purchase any product from Danoz and try it in your own home for 30 days.
Danoz aims for 100% customer satisfaction. If you are not 100% satisfied with your purchase, or if you have any questions relating to the returns process, warranty enquiries, sizing or how to get the most from your item please contact us.
1. Contact Customer Care
Contactus to obtain an RMA (Return Merchandise Authorization) Number that will enable us to arrange for a full refund of monies paid to date (excluding postage and handling), or an exchange of goods. The goods must be in their original condition and undamaged with any accessories and other included with your purchase).
We will also appreciate it if the product is returned in its original packaging.
Please Note: Returns will not be accepted without a valid RMA number.
We highly recommend registering the parcel to enable tracking. Danoz is not liable for any products lost in transit.
2. Receiving a Refund or Exchange:
For a Refund: Once the product has been received and approved by our team, we will arrange for a refund (of monies paid to date, less postage and handling) within 3-5 business days.
For an Exchange: Once the product has been received and approved by our team, we will arrange for a replacement product to be delivered to you within 10-14 days.
For Warranty: Danoz offers a limited manufacturer’s warranty on products. Should your product require repairs within 12 months from the date of purchase, Danoz will repair the product free of charge (postage and handling fees may apply).
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only.
Estimated Delivery Time Frame: 5-7 business days
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