Shipping Details
SHIPPING RATES
How much is shipping?
All Australian orders are shipped free!
Where do you ship to?
We currently only ship within Australia with our warehouse located in Sydney.
How do you ship?
We ship all orders with Australia Post eParcel. You will be required to sign for the delivery and if you are not at home the Australia Post driver will leave a "sorry we missed you" card and take your order to your local post office for you to pickup. Please be aware that Australia Post have been known to be careless with not leaving cards in appropriate places so it's important to keep an eye on your order tracking number (see below).
Do you offer express post shipping?
We do not provide express post at this time.
When will my order ship?
If an order is placed by midday your order will ship same day 99% of the time. Orders after midday may also ship same day but we cannot assure it, but will definitely ship next business day.
Tracking your order
You will automatically be sent a shipping confirmation email when your order ships. This email contains your tracking number along with a link to the Australia Post website where you can enter your tracking number:
How long will it take to receive my order?
Shipping Time Estimates (in business days from date of shipping). Please allow extra time due to weekends and public holidays.
Destination
Business Days from day of shipping
Sydney
1-2
Brisbane
2-3
Melbourne
2-3
Tasmania
3-5
Adelaide
3-4
Perth
4-7
Darwin
4-7
Regional Areas
Add an extra 1-3 Days on to your capital city.
My order hasn't arrived! Where is it?
If your order has not arrived in the expected time frame please following the following steps for fastest and easiest resolution:
Did you receive a tracking email? Also remember to check your junkmail folder. If yes, check the tracking with Australia Post to find out where the shipment is. If you haven't received a tracking email please check that your order was successfully completed (you should have received an order completion email from us) and then contact us on the online form to assist.
My tracking shows the order has shipped but has taken far too long without updates?
As the parcel is already in Australia Post circulation the best thing to do is contact Australia Post directly and provide your tracking number. They will lodge an investigation to find and deliver the parcel as soon as possible. In the rare case that the parcel is still missing after a period of 2 weeks please contact us to assist with resolution.
Christmas period slow down
During the Christmas and Holiday period shipments will always take longer to be delivered due to the huge surge in volume being put through Australia Post. Please be patient during these times and allow an extra few days for delivery.
