We have a warranty period of up to 10 years for our products. Our detailed warranty coverage is outlined below:
Sofas & Armchairs Warranty
Frame & Structure: 10 Years
Upholstery: 2 Years
Cushioning: 2 Years
Springs: 2 Years
Seating Warranty
Frame & Structure: 2 Years
Upholstery: 2 Years
Cushioning: 2 Years
Tables Warranty
General Warranty: 3 Years
Homewares
General Warranty: 1 Year
Partner Brands
Bubuland Home carries several partner brand products including furniture and homewares.
All products under our partner brands are covered by a 1 Year warranty.
All warranty claims will be determined by Bubuland Home as to whether it will: replace/repair/refund for the product. We reserve the right to examine the product to make this determination.
Returns
We are happy to receive back our items. Please make sure that the product is in brand new condition with all packaging intact to be eligible for the refund.
We will process your refund once the item arrives at our warehouse and is inspected by our team. There will be an administration and restocking charge for 20% of the full product price plus any shipping costs involved. The refund amount after deducting this cost should take several business days to be added back into your payment method.
Special handcrafted products have variances within the same product range. Please be aware before purchasing multiple units as they will not be identical and we will still charge the restocking fee as it is not a valid reason for full refund.
Should the warehouse team find that your product is not packaged in an "as new" condition, an extra 10% of the product price will be deducted from your refund.
HOLIDAY SEASON UPDATE
Our warehouse is closed from December 21st to January 3rd.
Orders placed during this time will be processed after our return on January 6th. Please anticipate additional days for delivery due to the holiday closure.
Christmas Cut-off:
To ensure delivery before Christmas, please place your order by December 18th.
We appreciate your understanding during this festive season. If you have any further questions or concerns, feel free to reach out. Wishing you a joyous holiday!
All marketplace products are covered by our MyDeal Refund Guarantee
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