Returns
We encourage you to take your time in deciding on your purchase as we do not offer refunds, exchanges or returns for change of mind. This includes orders which have not been shipped.
If a refund or exchange is agreed to by AF there may be an admin/handling fee. Please note that delivery charges and cost to return the product/s are not credited to the customer. Once a product has been shipped, even if it has not yet arrived at its intended destination, shipping costs are not refunded to the customer. In the event that shipping is free, the shipping costs incurred to deliver the order to the customer will be deducted from the final credit.
All returns must be in their original packaging and present in a way that would allow AF to resell the product. Unfortunately, we cannot accept any returns where the original packaging has been ripped, damaged or discarded. We reserve the right to refuse a return in cases where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care.
Upon receipt of the returned goods, we will inspect your product and a credit will be processed within 7 working days. Please email: us to initiate a product return.
Returns, exchanges and refunds are considered void 60 days from the purchase date if the product/s remain uncollected or the customer delays the delivery date, where a product is in stock and/or available for pick up or delivery. As meanwhile, the restocking fee will be applied as 1.7% of the full amount each day.
Non-returnable and non-refundable items include:
– Mattresses, bedding, pillows, and sofa covers
– Clearance display stock
– Clearance items
– Personalized items
All marketplace products are covered by our MyDeal Refund Guarantee
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