Coolzy Long Tail w/Window Kit

Visit our Warranty page to register your warranty

Our products come with a Warranty for the original purchaser against defects in design, materials and workmanship for a period of 2 years from the date of original purchase. This Warranty is only valid within Australia.

If you think your product is defective, you should contact us as soon as possible. If possible, it helps if you can send a photograph or short video to explain the defect.

We will arrange to send you a replacement product, or arrange repairs at a mutually convenient location. You, the original purchaser, are responsible for transporting the product to the repair location with appropriate insurance.

Any parts or equipment replaced under this Warranty will be warranted in accordance with the provisions of this Warranty for the remainder of the original warranty period.

The rights given by the Coolzy Australia Warranty (this Warranty) are in addition to the guarantees and rights afforded by the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable consequential loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Upon return receipt of items for warranty claim, you can expect Coolzy to process your warranty claim within 7 days, though in some instances this may take longer.

Once warranty claim is confirmed, you will receive the choice of:

(a) a replacement item sent to you (if stock is available) or;

(b) a partial refund on the original price paid for the item (this amount will be determined by us on a case by case basis)

Our Warranty DOES NOT cover:

1. Damage or problems or unsatisfactory performance caused to the unit by faulty or incorrect external wiring, incorrect power supply, voltage fluctuations, over voltage transients or electromagnetic interference not originating within the unit.
2. Damage or problems caused by the use of an accessory, component or equipment not supplied by Coolzy Australia.
3. Damage or problems caused by storm, fire, flood, vandalism, negligence, accidental damage, Acts of God, earthquake, war, vermin, foreign matter entering the unit (e.g. dirt and moisture) or any other outside agency.
4. Freight charges (including insurance) incurred by the owner in returning the unit to Coolzy Australia or an authorised repair centre, dealer or agent.
5. In-home or on-site service and any associated costs.
6. Any consumable items (e.g. batteries) supplied with the unit unless the item is shown to be defective at the time of purchase.
7. Damage or problems or unsatisfactory performance resulting from operation in an environment where the environmental comfort of humans is not the primary function of the unit.
8. Damage caused by operation in a corrosive atmosphere or excessive humidity.
9. Damage of problems or unsatisfactory performance resulting from operations at conditions outside the operating conditions specified in the Coolzy Australia technical or sales literature applicable to the unit.
10. Damage or problems or unsatisfactory performance resulting from misapplication of the unit.
11. Damage or problems or unsatisfactory performance resulting from leaking or exhausted batteries.

The owner is responsible for the correct operation and regular maintenance of the unit as listed below. The correction of any non-product fault or problem is not covered by this Warranty.

1. Operation and maintenance of the unit in accordance with the operating instructions; as provided with purchase of the unit.
2. Regular cleaning of the air filters (every 2 weeks) and replacement if damaged.
3. Replacement of exhausted batteries, in the remote control.
4. Cleaning of heat exchangers by a qualified air conditioner technician in the event of excessive dust accumulation on the fins and tubes.

Owners should do the following, within the applicable warranty period, when claiming warranty:

1. Stop using the unit entirely and unplug it from any power source
2. Contact Coolzy Australia through your MyDeal account to report the fault; please provide a detailed description (see contact information below or on front face of warranty card)
3. Contact us through one of the channels listed above.
4. Follow instructions provided by Coolzy Australia on preparing and sending unit for warranty assessment. It is your responsibility to ensure adequate packaging to protect the goods in transit to our nominated repair location.
5. Provide evidence of the original purchase, such as a retailer’s sales receipt, or evidence of payment of an original tax invoice.