Watches Galore will Refund or Exchange at any time where goods are:
- Deemed to be faulty (ie- have a manufacturing fault or defect).
- In conflict with any other rights provided for by State Legislation or the Australian Competition & Consumer Commission (ACCC).
- Product must be returned unworn and in a new and resalable condition
- Proof of purchase to be provided & returned in its original packaging
- Exchange may be by way of a product exchange
- Watches must have the original watch box, warranty and links that have been removed by a Watches Galore team member.
Refunds will be returned in same method of payment, this includes gift vouchers.
We understand that buying watches online is convenient, but sometimes items just don’t fit or suit you! For change of mind purchases, you have 30 days from the time you receive your order, to obtain an exchange or refund. The important thing to remember is that we want the watch you purchase from Watches Galore to be perfect for you.
Refund - 30 day money back guarantee:
- Subject to inspection must be in re-sellable unworn condition
- Proof of purchase
- Returned in original box
- Refund must be returned in same method of payment
Exchange - 30 day exchange policy:
- 30 day exchange available for watches with proof of purchase if in unworn re-sellable condition. Must have original watch box, warranty and links that have been removed by Watches Galore team member. Conditions as above
- Condition of watch is based on the assessment by a Watches Galore team member.
The benefits under this Returns & Exchange policies are in addition to all rights
and remedies conveyed by the Australian Competition and Consumer Act and the Australian Consumer Law to which you may already be entitled. This policy does not exclude, restrict or modify any such rights or remedies that are implied by law.
Warranty Guide and Instruction Booklets
Watch manufacturer warranties are sent with your order. Warranty lengths will vary from brand to brand.
To help our environment and reduce waste, instructions booklets are not provided by watch retailers anymore. These are now available on the brands website..
All marketplace products are covered by our MyDeal Refund Guarantee
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