Childcare - Baby Carrier
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We understand shopping online is different! That is why we promise to provide the best products possible. However, if you are in any way dissatisfied with your purchase we will happily exchange for most things you would like to return.
CHANGE OF MIND:
We encourage all customers to choose wisely when making a purchase as The Stork Nest does not offer refunds on change of mind items. Your statutory rights under the Australian Consumer Law, if you want to return an item (at your own expense) because you have changed your mind, The Stork Nest will gladly offer you an exchange (new shipping charges apply) for items returned within 14 days of purchase (this excludes sale and clearance items).
FAULTY GOODS & WARRANTY CLAIMS:
Refunds and exchanges are available to customers who have purchased a faulty or defective product. In order for a refund to be processed, original proof of purchase must be provided when returning the goods for warranty assessment. After The Stork Nest receives the parcel and warranty issue is approved we will refund or exchange your purchase and original shipping costs will be refunded on products deemed faulty. Shipping costs on items sent outside Australia are not refundable. Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card.
RETURNS VIA MAIL:
Customers returning items will be responsible for all shipping and handling fees. When returning any items please follow the steps above and tracking is highly recommended as exchange or refunds will not be granted if item is not received.
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