Brasshards Thyme Wall Plate Bath Mixer

Brasshards Thyme Wall Plate Bath Mixer

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Price	$161.74
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Shipping	$15.00 Australia-wide
	24-48 hour dispatch See delivery details

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Brasshards 11SL165CL Thyme (kubos) Wall Plate Mixer

Features:
35mm German Ceramic Disc Cartridge
1500kPa Pressure Rating
Slimline Backplate

GTIN: 9314058962830

Shipping Details

Same Day Dispatch

When you order before 12pm AEST, Monday to Friday, we'll dispatch your stocked items on the same day. We'll let you know upfront if any items are out of stock, so no surprises there. If there are any delays, we'll keep you in the loop through email or a phone call.

Delivery Tracking

Our courier partner will keep you updated with email and SMS notifications, including live ETAs. Make sure to provide a valid email address and mobile number during checkout. Just remember, our courier won't call you when they arrive.

Free Delivery / Fixed Shipping Methods

If your order is over $450 (excluding GST), you qualify for free shipping! Just select the option during checkout. For orders under $450 (excluding GST), we charge a fixed shipping fee of only $12.95.

Bulky items aren't eligible for Free or Fixed Shipping. If an item is bulky, we'll let you know before you add it to your cart, and there will be an additional shipping fee based on the item's weight, dimensions, and destination suburb.

Customers in regional postcodes also aren't eligible for Free or Fixed Shipping. In these cases, the shipping cost will be calculated based on the total order weight and destination postcode.

For most instances our system will accurately calculate the shipping costs, though there may be orders based on weight/dimensions and delivery address that we will need to provide a shipping quote. If the customers decides to not go ahead with order in this instance we will provide a full refund.

Shop Front Purchases / Trade Counter

Sorry, we don't have a physical store or trade counter. All orders must be placed through our website.

Click and Collect

We've got a convenient Click and Collect option now! Just choose it during checkout. Your order will generally be ready for pickup within 1-2 hours after processing however if it's urgent, give us a call and we can look at getting ready sooner. We'll send you an SMS notification when it's good to go. Our collection times are Monday to Friday, 7:30am to 4:00pm.

Missing Deliveries

While we always aim for reliable delivery, please note that if a parcel is lost in transit, our courier is responsible. We'll assist in tracking it down by providing all necessary info, however we are not liable for value of the lost items.

Damaged Items

If any items are damaged during delivery, let us know within 2 business days of receiving the order. We'll arrange for the return of damaged goods, and upon receipt, we'll send a replacement or provide store credit.

Suitable Address

We need a street address for delivery; no PO boxes or parcel lockers, please. If an incorrect or inaccessible address is provided, we may charge an additional fee for redelivery. If the order is returned to us, you'll be responsible for paying a return to sender fee and if you want it re-dispatched there will be an additional freight fee required before we can resend. Alternatively, if you choose to cancel the order, we'll issue store credit, minus the freight fees.

By shopping with Direct Wholesale, you agree to our Shipping Policy. We appreciate your understanding and cooperation to ensure a smooth and reliable shipping experience. If you have any questions or need assistance, our customer support team is here to help.

Returns Policy

At Direct Wholesale we click with tradies so we understand that sometimes jobs gets cancelled or customers change their minds at the last minute so for this reason we have our unbeatable 60 days return policy.

Only thing we require is for the products to be unused, still be in their original packaging with all components included and within an outer carton so that it’s in a resalable condition when it gets back to us.

For Change of mind returns the cost for the freight back to us is at the customer’s expense, we are happy to arrange courier to collect for you however the cost of freight will be deducted from your store credit.

Unless stated on a product listing, all products are eligible for change of mind returns. If though stated on a product listing that there are no returns; generally due to special order items, then unfortunately the change of mind return will not be permitted.

Faulty Items

If any product is faulty and the fault is discovered within 10 days of invoice date it can be returned back to Direct Wholesale for a replacement or store credit. The product must may need to be tested and if deemed not faulty by the supplier technician the credit will be reversed and item returned to customer (freight at customer's expense).

For Faulty items identified within 10 days of invoice, Direct Wholesale will cover the cost of shipping, we will email you a return label to be printed and attached to carton and we’ll arrange courier to collect.

Warranties

As with any trusted electrical / plumbing wholesaler in Australia we are backed by full supplier warranties. Each supplier will have their own process so contact us and we will help with the appropriate warranty process..

Shipping errors

If we mess up and send you the wrong item, firstly SORRY!! Let us know within 10 Business days of you receiving order and the incorrect item can be returned for a replacement or a store credit. We will cover full cost of the return back to us, we’ll email a return label and as soon as we get notified from our courier that it’s been collected we’ll arrange replacement dispatch or apply store credit.

Cancelled Orders

Orders can be cancelled before shipment as long as the cancellation request is made before 12pm AEST on the day of dispatch. Cancelled orders value will get applied as a full store credit. However if a refund is requested there will be a 10% cancellation fee to cover merchant and admin fees.